• Email: sales@healthfunatics.com
  • Phone: +63 999 998 1637
  • Hours: 7 Days a week from 10-00 am to 6-00 pm

Frequently Asked Questions

Account

Q: How can I change the email address on my account?

A: To change the email address on your account, all you need to do is log in to your account and click on “My Account” and click on “edit your password and account details” link. There, you can remove the current email address and enter the new one in its place. Make sure you click on the “Save Changes” button to save the changes. Remember to log in with the new email address for future orders.

Q: How can I change my account password?

A: Changing your account password is as easy as changing your email address.¬†All you need to do is log in to your account and click on the “My Account” and click on “edit your password and account details” link. Then, enter your current password and your new password twice. Make sure to click “Update” in order to save the changes. When ordering in the future, log in to your account with your new password.

Q: I have forgotten my password. How can I get a new one?

A: If you have forgotten your password, you can have a new one emailed to you. Go to “My Account” and click on the “Forgot Password” link. Enter the email address for your account and the password will be emailed to you right away. It usually takes just a few minutes to get the new password.

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Products

 

Q: Are your products genuine?

A: Yes, all our products are genuine. We only buy products directly from the manufacturers themselves to ensure that they are safe to use.

 

Q: How do I know when a product will be back in stock?

A: We try to consistently have a “minimum” of 2 weeks inventory of each item in stock. Once in a while, a product suddenly becomes very popular or the vendor has production delays, causing us to be out of stock. Most of our items are re-stocked within a couple of weeks. You can always use the [Notify Me] feature to be emailed once a product is back in stock. To do so, go to the page of the product that is out of stock and click on [Notify Me]. Please feel free to email any of your product questions to sales@healthfunatics.com

 

Q: Can I return a product I received?

A: No problem! Unopened products that you’ve had for less than 7 days can be returned to: Health Funatics, B4 L32 Palm Heights Subd., Tabok, Mandaue City 6014. Please enclose a copy of your packing slip or a copy of your order from your online “Order History” on your Health Funatics website account. Only what you actually paid for the product(s) minus all applied discounts will be credited back to your account. Please allow us time to process the return(s) and post the credit back to your account. Please note that we are unable to guarantee specific results from our supplements. We do, however, guarantee that the products we offer are of the highest quality obtainable.

 

Q: Can I get a printed catalog of your products?

A: No, printed catalogs are not available. We carry hundreds of products and are constantly bringing in new products on a daily basis, which would make it difficult and costly to maintain a printed catalog. By only selling products on our website, we are able to pass on more savings to you with even lower prices.

 

Q: How do I know the products you sell are fresh?

A: Most products we carry have expiration or best-by dates, which can be accessed on the product page. It’s like holding the real bottle or package in your hand, as you would in a typical “brick and mortar” store. Another important fact: we have one of the highest product turnover rates in the industry. So, nothing stays around long–except our employees & customers ūüôā

 

Q: Can I suggest a product for you to carry?

A: Yes. Please email our purchasing department at sales@healthfunatics.com and include as much information as possible about the product. Include the product name, manufacturer, contact information and even a link to the product/manufacturer website. Due to the high volume of special requests, we are unable to answer each one on a case-by-case basis, so we ask for your patience. Thank you for your interest in our products.

 

Q: How do I find out if a particular product is compatible with my medication?

A: Always consult your physician before taking any nutritional supplements.

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Order

 

Q: How can I change/update the credit card used for my orders?

A: To change or update the credit card you are using for your order, you just need to check out as usual and change the credit card on PayPal page. It is that simple.

 

Q: I just placed my order. Can I make any changes to it?

A: You can cancel or modify an order so long as the status of the orders states “In Progress” or “Ready to Pick”. Once the status states “Ready to Ship,” you cannot cancel or modify. To see the status, log into your Health Funatics account. In addition, as long as the order status states “In Progress” or “Ready to Pick”, you can cancel an entire order or modify it by removing one item or more from your order. However, to add more items, you have to cancel the entire order and place a new one with the new items added to it; or simply place a new order for the new items. To cancel or modify: A- Make sure you are logged into your account. B- If you don’t see your order numbers, click on “My Account” at the top and that page should take you to your dashboard where your order history is displayed.

 

Q: I just placed my order. When will you charge my credit card?

A: Your credit card will be charged when your order has been processed by PayPal upon Check Out.

 

Q: How can I change my shipping address?

A: To change the shipping address you are using for your order, you just need to check out as usual. When you get to the “Review Order” page you can click on the “Change” link right above the current shipping address. You can then enter the new address. Please note that by entering a new shipping address, you will have to re-enter the credit card information for security purposes.

 

Q: Can I have a shipping address that is separate from my billing address?

A: Yes, you can. Many of our customers have their packages delivered to their workplace or to a family member.

 

Q: How come when I check out, I am not given a shipping method to select?

A: If you encounter this, please inform us by sending an email to sales@healthfunatics.com.

 

Q: Can I send my order to an APO/FPO address?

A: No, we do not ship orders to APO/FPO addresses.

 

Q: Can I have my order sent to my P.O. Box?

A: No, we do not ship orders to P.O. Boxes.

 

Q: Do you sell wholesale?

A: Yes, Please send an email to sales@healthfunatics.com and we will have someone contact you to further discuss your requirement.

 

Q: Is it safe to put my credit card data online?

A: When you submit personal information on our website, we will protect your information both online and offline. However, please take note that Health Funatics does not have your credit card information as we utilize PayPal to process all credit card payments. If you have any questions about the security at our website, you can send an email to security@healthfunatics.com. Also, you can read our Privacy Policy.

 

Q: Can I send in a check to pay for my order?

A: Sorry, this option is not available. We only take direct Bank Deposits thru BPI, RCBC and Security Bank.

 

Q: Can I order by phone?

A: No. While we used to charge extra for taking phone orders, the only way for it to be cost-effective for us was to charge a fee that was just too expensive for our customers. To stay competitive and to keep prices low, it was decided to offer online ordering as the only available option. We apologize to our valued customers without computer access, but hopefully, you have access to a computer kiosk at a local library or are able to place an order through a friend or family member.

Q: Why am I getting the error message “Non-current view state” when I go to my shopping cart?

A: The most common cause for this error is simply that you have been logged out of your account because of the time that your account was idle. This is a security precaution for your protection. Simply log back into your account and you should be fine. Another reason may be that your security settings are too high. The Health Funatics shopping cart does use cookies and if your security settings are too high, you may be blocking these cookies. All you need to do is adjust your security settings to allow cookies. For Internet Explorer, click on Tools, click on Internet Options, click on Privacy, and then adjust the settings to Medium.

 

Q: I live close. Can I pick up my order?

A: Unfortunately, this option is not available.

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Shipping

 

Q: Can I send my order to an APO/FPO address?

A: No, we do not ship orders to APO/FPO addresses.

 

Q: Can I have my order sent to my P.O. Box?

A: No, we do not ship orders to P.O. Boxes.

Q: How come when I check out, I am not given a shipping method to select?

A: If you encounter this, please inform us by sending an email to sales@healthfunatics.com.

Reminder: Always consult your physician before taking any nutritional supplements.

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